This Privacy Policy explains how Jonken Ltd, trading as IT Partner UK (“we”, “us”, “our”), collects, uses, stores, and protects personal information when you use our IT and cybersecurity services or visit our website: www.itpartner.uk .
We are committed to safeguarding your privacy and complying with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
1. Who We Are
Jonken Ltd Trading as: IT Partner UK
Registered address: 1 Foxglove Drive, Shepshed, LE12 9FJ
Phone: 03333 408 174
Email: contactus@itpartner.uk
Website: https://www.itpartner.uk
Jonken Ltd is a Limited Company registered in England & Wales. We act as a Data Controller for most of our business activities and a Data Processor when handling client-owned data through our managed services.
2. What Personal Data We Collect
We may collect and process the following categories of personal data:
2.1 Information you provide directly
• Name, job title, and business contact details
• Email addresses and phone numbers
• User authentication or login details (where required for support)
• Service agreements, support tickets, and technical communications
• Billing information and financial details
• Identity documentation where required for security verification
2.2 Information collected automatically
• IP address, device type, browser type
• System diagnostics, security logs, and monitoring data
• Usage data related to managed services
• Cookies and analytics data (see Section 9)
2.3 Information from third parties
• Cloud service providers (e.g., Microsoft, Google)
• Cybersecurity tools, monitoring platforms, and telephony systems
• Referrals or partner companies
• Payment processors
3. How We Use Your Personal Data
We use your information to:
• Deliver managed IT support and cybersecurity services
• Provide cloud services such as Microsoft 365 and Azure
• Configure, maintain, and monitor systems, networks, and devices
• Protect clients from cybersecurity threats
• Provide VoIP, hosted telephony, and SIP services
• Manage contracts, billing, and customer accounts
• Respond to enquiries and provide technical support
• Improve our services and website
• Meet legal, regulatory, or contractual obligations
• Send service updates, security notices, or important communications
• Send marketing communications (only where permitted)
4. Legal Basis for Processing
We process data under one or more of the following legal bases:
Contractual necessity
To deliver IT, cybersecurity, telephony, hosting, and support services.
Legitimate interests
Including:
• Ensuring network and information security
• Monitoring systems for performance and threat detection
• Improving service delivery and customer experience
Consent
For optional marketing or non-essential cookies.
Legal obligations
Such as tax compliance, fraud prevention, and regulatory requirements.
5. How We Protect Your Data
We apply robust technical and organisational measures, including:
• Encryption in transit and at rest
• Multi-factor authentication (MFA)
• Network segmentation and access control
• Regular security audits and vulnerability assessments
• Cybersecurity monitoring (SIEM, SOC tools)
• Secure cloud hosting and data centres
• Staff training on data protection and cyber hygiene
We retain personal data only as long as necessary for service delivery, legal obligations, or legitimate business purposes.
6. Sharing Your Personal Data
We may share information with:
• Trusted third-party vendors involved in service delivery
(e.g., Microsoft, telecoms partners, cybersecurity platforms, hosting providers)
• Payment processors
• Accountants, auditors, and legal advisors
• Law enforcement or regulatory authorities where required
We do not sell or rent personal data.
All third-party processors operate under contractual agreements that meet UK GDPR standards.
7. International Data Transfers
Some partners or cloud platforms may store or process data outside the UK.
Where this occurs, we ensure appropriate safeguards, such as:
• Adequacy decisions
• Standard Contractual Clauses (SCCs)
• UK GDPR-compliant security protections
8. Your Rights Under UK GDPR
You have the right to:
• Access your personal data
• Request correction of inaccurate data
• Request deletion where legally applicable
• Restrict or object to processing
• Request data portability
• Withdraw consent for marketing or other consent-based processing
To exercise your rights, contact us at: contactus@itpartner.uk
You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO):
https://ico.org.uk/make-a-complaint/
9. Cookies and Tracking Technologies
Our website uses cookies for:
• Essential functionality
• Performance and analytics
• Security and fraud prevention
• User preference storage
You may manage or disable cookies via your browser settings.
A full Cookie Policy is available on request.
10. Data Processed as Part of Managed Services
As an MSP, we may process client-owned data for:
• Managed IT support
• Cybersecurity monitoring (SIEM/SOC)
• Cloud administration (Microsoft 365, Azure, backups)
• VoIP and telephony management
• Data recovery or business continuity
• Hosting and domain services
• Network management and Wi-Fi deployments
In these cases:
• The client remains the Data Controller
• We act as the Data Processor
• We follow the client’s documented instructions
• We implement strong security controls to protect data
A Data Processing Agreement (DPA) is provided to all clients.
11. Data Retention
We retain personal data only for:
• Operational and contractual needs
• Legal and financial record-keeping
• Security and auditing requirements
Data is securely deleted or anonymised when no longer required.
12. Changes to This Privacy Policy
We may update this policy from time to time.
Any updates will be published on this page with an updated revision date.
13. Contact Us
For any questions about this Privacy Policy or our data practices, contact:
Jonken Ltd / IT Partner UK
1 Foxglove Drive, Shepshed, LE12 9FJ
Phone: 03333 408 174
Email: contactus@itpartner.uk
Website: https://wwwitpartner.uk